Analysis of Signed Sealed Delivery Company †MyAssignmenthelp.com

Question: Discuss about the Analysis of Signed Sealed Delivery Company. Answer: Business problem The Managing Director of Signed sealed delivery Richard Tupin formed signed, sealed parcel delivery Courier Company after working with other large international courier companies. The reason of forming the courier company resulted from an opportunity on the market (Fanti, M. Iacobellis.V. Ukovich, W. Boschian, V. Georgoulas, G. Stylios, C. 2015, 86). Major large companies were unable to deliver parcels to customers within a day. The company saw the need to tap on the opportunity. It started in humble beginnings operating using mobile phone word to mouth contact delivery with customers, two employees, listing contacts in yellow pages, and one pick up. But has the business grew they were able to form a website, hired a logistics person to work on coordinations, maintained a liaison office (warehouse). The business grew to become complicated for more information was needed to be recorded and accounted. These include delivery time, location, weight of the package, and printed guide for the parcel. The owner decided to be the person concerned with coordination. With rising of customers it resulted into two types of customers (bills payable due and payable upon receipt). There are those customers who wish to pay after a monthly basis and those customers who pay upon delivery. It was then necessary to have an accounting system that would help record details for the debtors. They would later be furnished with information on their account statement. The business grew with other complexities as the need to maintain contact lists for all customers. It was then necessary to have a contact person for the corporate customers paying monthly. The complexities of the operations meant that the business had to control its packages to avoid delays and losses. All the packages were scanned in the warehouse and were able to be tracked to the final customer. Once the delivery reaches the customer signs to signify receipt. With changes in technology in the market the business was prompted to implement a system that would serve the business needs well. Statement of purpose The growth of the business necessitated sealed, signed delivery company to find a simple not complicated system to serve its business needs. Business needs have changed and every time new functions arise which need immediate solutions which a good system need to provide or cater for them (McKinnon, A. 2013, 45). The purpose of having a new technology system is to be relevant and competitive in the market. The system adopted is one that would provide a better service to the owner and the customer easy to operate by both parties using it at any given time. Benefits of the system The implementation of the system brought several benefits both to the owner, employees and the customer. A good system is one that can provide several benefits to its end users at any given time. The system was linked with the website where the customer would do self-service. They were able to login, make choices and make an order which were more convenient and comfortable to them. For the employees especially the drivers they were able to track, view their scheduled pickups and identify destination schedules. The device would provide to them an alert of any pending delivery within their scheduled route. In addition they were provided with information with the type of package and customer details to ascertain accuracy. The system was beneficial to the owner of the business because it solved majority of the logistics and business related problems (Yang, Y. Sung, C. 2016, 56). The scheduling and tracking that was done manually previously were now easy done with the system. The system would now track and advice on the scheduled routes, it would provide status reporting to the owner on where, when and if the delivery has been done. A good system is one that can provide information and improve business performance at a particular period of time (Schnsleben, P. 2016, 35). Billing was previously done manually but now that was solved by the adoption of the system, the customers were able to be issued a receipt on the spot after verifications and payments have been done. System capabilities From system analysts a good system is one that is capable to be integrated with several functions and other systems to perform several functions (Grabara, J. Kolcun, M. Kot, S. 2014, 28). There were several functions that the system was capable to perform. First it was able to carry out logistic function it helped to record the schedule routes and destinations for different packages. Packages delivered in one route were organized using the system that reduced costs of repeating the same route with another delivery. The system was also a control measure for both the owner and the employees. Employees were able to be given alerts especially in case of wrong destination or wrong package delivery. The owner was able to track the package in terms of route and if it was delivered. It was important especially for valuable packages that needed attention. The status reporting is important especially if the owner is willing to cancel or re-route the package destination. The unique features of the system enabled a self-service method to apply. The system was directly linked with the website where the customers would login, identify weight category, calculate their charges, and order for the service conveniently. That means that the system was simple to operate and did not have any complexities. The portable digital with touch screen enabled the drivers to view their scheduled pickups and make deliveries for that run. The system was also capable of performing status reporting useful in tracking purposes. It was able to indicate if the packages are ready to be picked, have been picked, have arrived at warehouses, are out of delivery, delivered or have been cancelled. Any information regarding the order can be obtained easily any time making capable to provide decisional solutions. Another capability of the receipt is on the financial function. The system can do billing and provide receipts to the customers. Information maintained by the system can faci litate accounting related functions. Exclusions Exclusions in system management represent features, abilities and functions that a chosen system will not perform (Gilmour, P. 2013, 34). The system can provide business related solutions but there are other things that they cannot perform which might be necessary in parcel delivery business. The system is unable to calculate the weight of a parcel that has been delivered that makes it possible for any manipulations or risks. The customer can choose a weight category but the business will need to verify it manually. Payments are necessary when deliveries are made or need to be made. One feature that the system would do is receiving any payment in advance when the customer orders for the service. It would have facilitated pre-payments to avoid risks originating from customers not paying for services delivered. One other exclusion is on differentiating the types of customers. It does not report whether one is a monthly bill customer or is to pay on delivery. Only the owner is able to track the delivery status the customer is not given the opportunity by the system to track the whereabouts of its package that could have increased its accountability and service provision. The system excluded some of the security features of the package service delivery. No information of the packages needs to be provided to a third person in terms of content and value of the items this is to avoid pilferages and theft. References Fanti, M.P., Iacobellis, G., Ukovich, W., Boschian, V., Georgoulas, G. and Stylios, C., 2015. A simulation based Decision Support System for parcel delivery management. Journal of Computational Science, 10, pp.86-96. Gilmour, P., 2013. Benchmarking supply chain operatios. International Journal of Physical Distribution Logistics Management. Vol4 (7), pp.23-56 Grabara, J., Kolcun, M. and Kot, S., 2014. The role of information systems in transport logistics. International Journal of Education and Research, 2(2), pp.28-36. McKinnon, A.C., 2013. Starry-eyed: journal rankings and the future of logistics research. International Journal of Physical Distribution Logistics Management, 43(1), pp.6-17. Schnsleben, P., 2016. Integral logistics management: parcel courier management within and across companies. CRC Press. Yang, Y.C. and Sung, C.Y., 2016. Service quality improvement strategies for liner-carrier-based global logistics companies. International Journal of Shipping and Transport Logistics, 8(4), pp.456-487